Coach and Connect Testimonial

We had a directive from the Managing Director for Defence Account that we needed to increase our revenue by growing our service offerings though innovation and more of a client focus. My team and I are well regarded by our client, we work well as a team, and we bring in significant profit. The Defence market has a hierarchical structure, strict processes, tight systems and clear authorities. The client appreciates a consultant that has deep technical knowledge and can answer the stated problem quickly and with confidence.  There is little room for fluffy innovation, half-baked ideas or sycophants, and we have always met their expectations.

But you don’t know what you don’t know.

Hum worked with me and my team on our blind spots. Maren made us talk with other parts of our business that seemed unrelated to challenge us in what we could leverage in terms of products, services and different (innovative) ways to solve problems. She challenged us to open up and let the client in more- asking them to join in idea generation- and moved the focus from having pre-conceived answers to being valued for our quality of thought, our ability to see opportunities through different filters.  

With Maren’s help, we are enjoying more success with our client, and they appreciate being a bigger part of the problem finding and solution process in what has become a more collaborative relationship. We have cemented our position as trusted advisor and have been able to leverage seemingly unrelated internal expertise. No fluff included.

Defence & National Security Programs Industry Director, Canberra